This got me thinking about a couple of questions: Among other things, the screen kept track of how long it took employees to fulfill each order and send a customer on his or her way, and a percentage count which I can only assume had to do with the amount of customers that should be served in a certain time period, or something to that effect. Anyways, I chose to order inside and noticed a large screen near the drive thru workers in the back of the kitchen. For those who don’t know, Panda Express is a Chinese style fast food restaurant with a number of dishes ranging from shrimp, to beef, to orange and teriyaki chicken – we’ll stop there, I’m getting hungry again. The other day I made a stop at a Panda Express restaurant for a quick dinner and noticed that the branch I was visiting had a drive thru. At some point, however, we have to ask when our need for speed might be causing us to sacrifice quality, customer value, worker safety, and public perception. There is a constant drive toward speed and perfect efficiency in just about any business, and LEAN principles, along with other business theory teachings, espouse the value and need for such thinking constantly. In some industries, be they highly computerized or not, production teams can barely keep up with demand and a literally constant flow of goods is pumped out day and night. Orders come in from online storefronts only to be packaged by assembly line robots and shipped out with computer tracking.
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